Will you be ready for a CQS Annual Maintenance Visit?

  • Is your current CQS Office Manual up-to-date, and easily updated?
  • Do your staff know what your current CQS Office Manual says they will do? And do they do it?
  • Can you demonstrate you follow your own policies and procedures?

If your current Manual is not ‘up-to-scratch’ and you cannot afford to lose your CQS accreditation, contact Boiled Frog today on 07825 56 53 53 or email t.horrocks@boiled-frog.co.uk

A useful CQS office manual

The Boiled Frog CQS office manual is provided to you in a modular form. It can be purchased as a single package. But, if all you need is, for example, a Strategic Plan template, a Business Continuity Plan & Procedure, or Anti-Money Laundering Procedures, then that is all you buy. Each easily tailored to meet your requirements and to fit how you work.

Each separate Policy and Procedure in the Boiled Frog office manual is clearly identifiable and easily accessed for reference and up-dating. Written in practical, clear language, it means busy lawyers don’t waste time trying to find what they need, or to understand what it is the firm wants them to do.

Whether you want a single policy, a whole manual for your CQS application, or simply an up-to-date business tool rather than a book nobody reads, contact Boiled Frog on 07825 56 53 53 or email t.horrocks@boiled-frog.co.uk

Training for performance

Did your last training improve the performance of your conveyancers and their assistants, or just fill their heads with legal knowledge (which they’ve now forgotten)?

For practical, effective, learning and development, designed to improve performance, contact Boiled Frog today on 07825 56 53 53, or email t.horrocks@boiled-frog.co.uk

Sessions can be face-to-face at your office (preferred), or if you prefer remotely by Zoom. Popular topics include:

  • Communication skills – dealing with difficult clients
  • Additional enquiries – the hot source of negligence claims and service complaints
  • Anti-Money Laundering Procedures – “what am I supposed to be doing?”
  • Introduction to the conveyancing process – “what’s just happened and what do I do next?”
  • Leasehold Flats conveyancing – if you’re not efficient and effective, you won’t make any money
  • Anti-Money Laundering: Proof & Source of Funds – “what am I looking out for?”
  • Co-ownership & Deeds of Trust – joint tenants, surviving tenant in common and PRs: who can sell?
  • Completion Day Problems & Solutions – “my client can do, but has to do, what?”
  • Equity release – “my clients, what am I supposed to know, and tell them about?”
  • Indemnity Insurance policies – dairy crack for conveyancers?
  • The sale contract 5th Edition – have you ever read the standard conditions?
  • Vendor Imposter Fraud – dealing with it, or still just chucking rocks at the lawyer on the other side?
  • “Congratulations! You’re the newly appointed COLP” – the basics, just to remove the fear
  • Complaints Handling and the LeO – “but doesn’t the client appreciate how hard I worked for them?!”
  • Equality & Diversity (for Lexcel) – why it matters, not the tick-boxes
  • Vulnerable Adults as Conveyancing Clients – “I was responsible for ensuring what?!”
  • Conveyancing conflict of interest and client confidentiality – “I didn’t actually notice, I’m sure it will be OK”

MBL Courses presented by Tom Horrocks

Unregistered Land Conveyancing – A Practical Workshop

Risk Management for Conveyancers – Do You Comply? – Learn Live

How to Manage a Successful Conveyancing Team – The Guidance & Tools You Need